Privacy Policy

1. Introduction

FixItZed (“we”, “us”, “our”) connects households and trusted fixers through our mobile and web platforms. This policy explains how we collect, use, and protect your personal data when you interact with FixItZed and the FixItZed Fixer platforms.

2. Data We Collect

• Account & Profile Information: name, contact details, profile photo, addresses, and preferences you provide while registering or updating your profile.
• Usage Information: bookings made, services requested, ratings and analytics about how you use the apps.
• Device & Network Data: device identifiers, logs, and diagnostic data captured automatically to keep our services secure and performant.
• Location Data: optional location information that lets us recommend nearby fixers and tailor service availability.

3. How We Use Your Data

• Provide and personalise booking, tracking, and support experiences.
• Match you with relevant fixers and manage communications between you.
• Process payments, invoices, and loyalty rewards securely.
• Improve platform reliability, detect fraud, and analyse aggregated usage trends.
• Send service updates, promotions, and announcements (which you can opt out of at any time).

4. Sharing & Disclosure

We share personal data only when necessary to deliver the services you request, comply with the law, or work with trusted partners who help us operate FixItZed (payment processors, cloud hosting, analytics). We never sell personal data to third parties.

5. Data Retention

We retain user information as long as your FixItZed account remains active or as required for legal, tax, or operational purposes. When data is no longer needed, we anonymise or securely delete it.

6. Your Choices & Rights

• Review or update your profile information within the app.
• Request account deletion by contacting support@fixitzed.com.
• Control notification preferences within app settings.
• Access, rectify, restrict, or withdraw consent in line with applicable data protection laws.

7. Security

We apply industry-standard safeguards, including encryption, secure infrastructure, and regular auditing. Even with best practices, no system is completely risk-free, so we encourage users to keep their devices updated and credentials private.

8. Updates to this Policy

We may revise this policy to reflect new features, regulations, or business practices. Significant changes will be notified within the app or via email.

9. Contact Us

Questions or requests? Reach our Data Protection Officer at privacy@fixitzed.com or call +260 97 100 0000.